01Messaging for ecommerce

SMS & Viber messaging for online stores

Stores sell.We keep customers informed.

We organise order updates, delivery notifications and promotional messages for partner online stores. From the first confirmation to the next purchase.

About ShopCareOur partners
Messaging support for ecommerceSMS / Viber / Automation

02About the company

Your customer.
At the heart of every message.

ShopCare is a specialist business messaging service for online stores. We help stores keep customers informed at different stages of an order.

We organise service and marketing messages based on information from our partners. Services are provided commercially under agreed partnership terms.

Specialisation
Ecommerce
Channels
SMS and Viber
Partnership basis
An agreement with each partner

03Services

A relevant message.
The right channel.

Three areas of service with one purpose: helping stores deliver the information their customers need.

01

SMS messaging

Important updates sent to a customer’s mobile number.

We organise SMS messaging to keep online store customers informed.

  • Order placement and acceptance confirmations
  • Status updates: processing, packing and dispatch
  • Delivery information and tracking numbers
  • Promotions and special offers with appropriate consent
Service and marketing messages
02

Viber Business Messages

Service updates and store offers through Viber.

We organise informational and marketing communications through Viber Business Messages for partner online stores.

  • Order confirmations and delivery notifications
  • Seasonal promotions and new arrivals
  • Personal discounts and bonus programmes
  • Updates about loyalty programmes
From order updates to loyalty programmes
03

Automated messages

Updates based on events in an online store.

We organise automated messaging based on information supplied by partner stores, helping reduce manual work.

  • Order placement and confirmation
  • Order processing and preparation
  • Dispatch and delivery
  • Scenarios within the agreed scope of services
Store event → customer message

04How we work

From an event in a store
to a message for a customer.

The store provides the information. ShopCare organises communication through the agreed channel.

  1. 01

    Receive information

    The store supplies the necessary details.

  2. 02

    Prepare the message

    We shape the content around the event.

  3. 03

    Choose the channel

    We prepare delivery via SMS or Viber.

  4. 04

    Send the message

    The message is passed to its recipient.

  5. 05

    Record the service

    We account for the volume of services provided.

A messaging exampleDEMO / SMS + VIBER
Store eventAn order is placed
Online storeShopCareCustomer
ShopCareSMS

Thank you for your order!

Your order #1042 has been received. The store will let you know about its next status.

Service message

Illustrative scenario. Content is agreed with the store.

05Our partners

The stores we help
keep customers informed.

ShopCare organises SMS and Viber communications for five partner online stores.

01GG GroupProducts for the home, everyday life, leisure and travel.gg-group.com.ua02Nimble Shop 24Consumer products across a range of categories.nimble24shop.com.ua03Quick ShopProducts for the home and everyday needs.quick-shop.com.ua04Mad-MarketShopAn online store offering consumer products.mad-marketshop.com.ua05Готове рішенняPractical products for the home, everyday life and leisure.gotove-rishennya.com.ua

Each store independently sells products, processes orders and serves its customers. ShopCare organises electronic messages within the agreed scope of services.

06Partnership

Terms that fit
your store.

Services are provided on a paid basis. Pricing is agreed individually and recorded in the partnership agreement.

Discuss a partnership
SMS
Message volume, message type and applicable billing terms.
Viber
Message category, campaign volume and the agreed rate.
Automation
Required scenarios and the scope of messaging services.

Payment procedures, billing periods and other commercial terms are defined in the agreement with each partner.

07Our principles

Clear data sources.
Responsible communication.

01

Contacts from stores

Recipient details are supplied by partner stores for the agreed communications.

02

A defined purpose

Information is used to provide agreed services. ShopCare does not sell phone number databases to third parties.

03

Grounds for marketing

Marketing messages require appropriate legal grounds, including the necessary recipient consent.

04

The ability to opt out

Recipients can stop promotional messages through the store or the unsubscribe method provided in the message.

Messaging policyPrivacy

For message recipients

Received a message
from ShopCare?

We organise communications for partner online stores. The store name and purpose of the message help explain why you received it.

Find your store

A question about your order?

For product, payment, delivery, exchange or return enquiries, contact the store where you placed your order directly.

Want to stop promotional messages?

Use the unsubscribe method in the message or contact the relevant store. For questions about ShopCare communications, you can also email us.

Email ShopCare

08Questions and answers

A few useful
clarifications.

Does ShopCare sell products?

ShopCare organises electronic messages. Products are sold, orders are processed and customer service is provided by the relevant partner online store.

Where did ShopCare get my number?

Contact details are provided by partner stores. They may be collected when a customer places an order, registers or subscribes to messages.

How is pricing determined?

Individually, based on the channel, type and volume of messages and the scope of automation. Rates and billing terms are recorded in the agreement.

How can I opt out of marketing messages?

Contact the store that sent the offer or use the unsubscribe method provided in the message.

09Contact

Let’s talk
about messaging.

We welcome partnerships in SMS and Viber communications for online stores.

View business details

Business details

Business name
Individual entrepreneur Zhdanova Tina Artemivna / ФОП Жданова Тіна Артемівна
Tax identification number
3958000942
Registered address
4/1 Nebesnoi Sotni Avenue, apt. 54, Odesa, Odesa region, 65121, Ukraine
State register entry
2011600000000076737
Registration date
21.07.2026